Know who'll buy.
Call them first.
Convo is call-analysis software for sales and collection teams in India.
It listens to every recorded call, in Hindi, English and everything in between, and tells each agent who to call next, when to call, and what to say.
120 free minutes a month, no card needed. Works with Exotel, Ozonetel, Knowlarity and Twilio.
Connecting…
Convo is reading the call
Listening for
Real calls from IndicVoices (AI4Bharat, IIT Madras, CC BY 4.0), excerpted. Everything Convo found is its own output.
What Convo is, in plain words
Your team already records its calls. Nobody has time to listen to them. Convo listens to all of them, writes down what matters, and turns it into the next thing each person should do.
- Who it's for
- Sales and collection teams of 5 to 200 agents who work on the phone: property, lending, insurance, education, dealerships and B2B sales.
- What goes in
- The call recordings your dialler already makes, from Exotel, Ozonetel, Knowlarity or Twilio, or files you upload. Hindi, English, both mixed, and other Indian languages.
- What comes out
- For every call: the transcript, what the customer wants and their budget, the prices quoted, each question and the answer given, objections, promises with dates, a quality score with compliance checks, and the next step.
- What your team does with it
- Agents get a ranked list of who to call next and when. Managers get alerts, follow-up lists and a weekly summary. Your CRM gets its fields filled in.
- How to start
- Free for 120 minutes a month, no card. Connect your dialler or upload a few calls and see them read the same day.
From a phone call to the next sale, without anyone writing notes
Every call comes in
From Exotel, Ozonetel, Knowlarity, Twilio or a plain upload. Recordings are deleted once they're read.
Convo reads it
What they want, their budget, what's holding them back and what was promised, with the quote behind every answer.
Your team acts
Each agent's list re-ranks: who to call next, when they pick up, and what to say.
Every lead ranked by what actually converts for you
- Learns from your own won and lost leads, and from every call
- Reads your lead list's own answers, like purchase timeline or budget
- The best time to call each lead, from when leads like them pick up
- A new lead jumps to the top for its first hour
Walk into every call knowing what your best agent said
- What they wanted, and what held them back last time
- How a teammate answered the same objection, and won
- The next step that was promised on the call
Wants
3BHK in Baner, ready by mid-2027
Held back by timing
Possession December 2027 बहुत late है, हमें जल्दी चाहिए।
How Sameer answered the same objection, and booked a visit
Baner में हमारा एक tower अगले June तक ready है, Saturday को दोनों दिखा दूँ?
Next step promised
Send the June-possession options and offer a Saturday visit.
Hot leads don't go cold, and promises don't get forgotten
- Call-backs land on the list for the time the customer asked
- Twice a day, managers see who's waiting, missed or late
- Promises to pay stay on the follow-up list until they're due
Convo Intelligence 11:00 am
Sunrise Realty: leads slipping
3 new leads have waited more than an hour for a first call
- Kavya Iyer, Neha Joshi's lead: waiting 2 h
- Arjun Kulkarni, Sameer Patil's lead: waiting 1 h 20 min
- and 1 more
1 call back they asked for is overdue
- Ananya Rao, Ayesha Khan's lead: asked for Tue, 20 Oct, 6 pm
2 agreed follow-ups have had no conversation for two days or more
- Divya Nair, Rohit Kulkarni's lead: follow-up agreed 3 days ago
- and 1 more
Open the call list
You can check every finding yourself
Nothing Convo tells you is a black box. Each answer points back to what was said, and you can see how well its ranking worked on your own leads.
- Every finding quotes the call
- Scores, objections and commitments come with the exact words, in the language they were said.
- Measured on your own leads
- See how the ranking did on your leads that closed. Only predictions made before the outcome count.
- It learns your standard
- Each correction from your QA team becomes an example, and agreement with them is tracked check by check.
- For lenders
- Every collection call is checked against RBI's recovery rules: who's calling, the borrower confirmed first, no threats, calling hours.
Questions teams ask first
What does it cost?
Start free with 120 minutes a month, no card. Paid plans are per agent a month, billed yearly; managers, QA and leadership log in free. See pricing for details.
Which languages does it understand?
Hindi, English and calls that mix them mid-sentence, Tamil and Marathi are tested. Telugu, Kannada, Malayalam, Bengali, Gujarati, Punjabi, Odia and Urdu are supported by the speech model; in a pilot we measure accuracy on your own calls before you commit.
How do we know it's right?
Every finding comes with the words it was based on, so anyone can check it. Your reviewers can correct any answer and it learns from each correction. The call list shows how its ranking did on your own leads, counting only predictions made before each outcome was known.
What happens to our recordings?
A recording is deleted as soon as the call is read, unless you choose to keep it. Card numbers, Aadhaar, PAN and OTPs can be masked before any AI reads the transcript, the app and database run in Mumbai, and your calls never train any model.
See it on your own calls this week
Start free in ten minutes, or book a guided pilot: we connect your dialler and your lead list and show you, on your own calls, who was ready to buy and who to call next.
Book a pilot
We reply within one working day.